The Psychology of Appraising: Managing Client Expectations - On Demand
Registration Information
April 1, 2014 | -
Audio & Powerpoint only

With Susan Hunter, AAA  (Host: Joanne Kesten)

Susan Hunter, AAA will speak on “The Psychology of Appraising: Managing Client Expectations” during this fourth and final seminar of the 2013-2014 Ask the Experts Series. Susan’s interactive presentation will focus on the role of an independent appraiser in determining what the client actually needs and how the appraisal will be used. Communicating with the client is of paramount importance, especially when an appraisal takes place in the home. Based on her years of experience, Susan will provide real-life scenarios and share techniques and practical advice about managing client expectations. Topics of discussion include: establishing contact with the client; the agreement letter (terms, cost, timeframe); the initial walk-through; the inspection (and gauging the client’s level of involvement); research (performed while keeping open lines of communication with the client); and the final report. 

Susan Hunter, AAA has 20 years of appraisal and auction experience. She started her career as a furniture specialist at Sloan’s Auction House outside of Washington, DC before moving to Sotheby’s New York where she was a specialist in The Decorative Arts Department. Susan is a certified member of the Appraisers Association of America and specializes in American, English, and Continental Fine and Decorative Arts and in 20th Century and Contemporary Design. She is currently the Associate Director of Appraisals at Winston Art Group, New York and an adjunct instructor at New York University’s School of Continuing Professional Studies in the Appraisal Studies Program in Fine and Decorative Art. She holds a Bachelor of Arts from Duke University and a Certificate in Appraisal Studies from New York University. Susan has appeared as an appraiser on HGTV’s television show At the Auction and has served as an expert witness in the decorative arts field.

$25 for Associates
$45 for Members / NYU

If you have already registered for the entire "Ask the Experts" series, you do not need to register for this seminar separately.

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